Bill Korum's Puyallup Nissan Service & Parts Departments

For those of us in the Pacific Northwest who wrench on our own Nissans, or simply demand a higher level of service transparency, knowing the ins and outs of your local dealership's service and parts departments can be invaluable. Today, we're diving deep into Bill Korum's Puyallup Nissan's Service and Parts operations, offering an inside look at what they offer, how they operate, and how you, the informed car enthusiast, can make the most of their resources.

The Service Department: More Than Just Oil Changes

Often, dealership service departments are perceived as expensive alternatives to independent shops. While labor rates might be higher, the expertise and specialized equipment can justify the cost, especially for complex repairs or when dealing with newer, technologically advanced vehicles. Let's break down what Puyallup Nissan's service department offers:

Diagnostics and Troubleshooting

Modern Nissans are equipped with a sophisticated network of sensors and control modules, all communicating via the Controller Area Network (CAN) bus. When a warning light illuminates on your dash, the service department's diagnostic capabilities become crucial. Technicians utilize specialized scan tools, like the Nissan Consult III Plus, to retrieve Diagnostic Trouble Codes (DTCs). These codes are standardized, allowing for a general understanding of the problem, but the real skill lies in interpreting them in context.

For example, a P0300 code indicates a random/multiple cylinder misfire. However, the root cause could be anything from faulty spark plugs or ignition coils to a vacuum leak, a failing fuel injector, or even a more serious issue like low compression. Puyallup Nissan's technicians have access to Nissan's service information database, which provides detailed troubleshooting procedures, wiring diagrams, and component testing specifications to pinpoint the exact source of the problem. They can perform tests that independent shops might lack the equipment or expertise to handle, such as injector pulse width measurements or cylinder leak-down tests.

Repair and Maintenance Services

Beyond diagnostics, the service department offers a comprehensive range of repair and maintenance services, including:

Routine Maintenance: Oil changes, filter replacements, tire rotations, fluid flushes, and multi-point inspections are the bread and butter of any service department. Make sure you understand what is being checked during these inspections; don't be afraid to ask for a detailed explanation of any recommendations.
Brake Service: From replacing worn brake pads and rotors to diagnosing ABS (Anti-lock Braking System) or VDC (Vehicle Dynamic Control) issues, the service department can handle all aspects of brake system maintenance. They'll use the correct Nissan-specified brake pad compounds, which are designed for optimal performance and minimal brake dust.
Engine and Transmission Repair: Whether it's a simple tune-up or a major engine overhaul, the service department possesses the tools and expertise to tackle complex engine and transmission repairs. They also handle CVT (Continuously Variable Transmission) service, which requires specific fluids and procedures.
Electrical System Repair: Modern vehicles are heavily reliant on electrical systems. The service department can diagnose and repair electrical problems, from faulty wiring and sensors to malfunctioning control modules. They can also handle more advanced issues like diagnosing and repairing issues with the vehicle's ECM (Engine Control Module) or BCM (Body Control Module).
Air Conditioning and Heating Repair: From recharging the refrigerant to replacing faulty compressors or evaporators, the service department can keep your climate control system functioning properly. They'll also have the necessary equipment to properly evacuate and recharge the A/C system according to EPA regulations.

Warranty Work

A significant advantage of using a dealership service department is their ability to perform warranty work. If your vehicle is still under the factory warranty, any covered repairs will be performed at no cost to you. Even extended warranties purchased through Nissan can be serviced here. This can save you significant money on major repairs.

Important Note: Always keep detailed records of all maintenance and repairs performed on your vehicle, regardless of where the work is done. This documentation can be crucial for warranty claims and can also increase the resale value of your vehicle.

The Parts Department: Genuine Nissan Components

The parts department is the lifeline for both the service department and DIY enthusiasts. Puyallup Nissan's parts department stocks a wide range of genuine Nissan parts, fluids, and accessories. Using genuine parts ensures proper fit, function, and durability, and can often be crucial for maintaining your vehicle's warranty.

Access to Genuine Nissan Parts

The primary advantage of the parts department is access to genuine Nissan parts. These parts are manufactured to Nissan's specifications and are designed to work seamlessly with your vehicle. While aftermarket parts may be cheaper, they can sometimes compromise performance, reliability, or even safety. For example, using an aftermarket mass airflow sensor (MAF sensor) can lead to inaccurate readings and poor engine performance. Genuine Nissan MAF sensors are calibrated specifically for each engine and model, ensuring optimal fuel efficiency and power.

The parts department also provides access to Nissan Value Advantage parts, which are remanufactured or refurbished parts offered at a lower price than new parts. These parts undergo rigorous testing and are backed by a warranty, making them a cost-effective option for certain repairs.

Parts Lookup and Identification

Identifying the correct part for your vehicle can sometimes be challenging, especially with the vast array of Nissan models and variations. The parts department uses electronic parts catalogs (EPCs) to accurately identify the correct part based on your vehicle's VIN (Vehicle Identification Number). This ensures that you receive the correct part the first time, saving you time and hassle.

Furthermore, the parts department staff are usually knowledgeable about Nissan vehicles and can provide valuable advice on parts selection and compatibility. They can also help you identify parts that are prone to failure or require special installation procedures.

Online Ordering and Availability

Many dealerships, including Puyallup Nissan, offer online parts ordering, allowing you to browse their inventory and purchase parts from the comfort of your home. You can either have the parts shipped directly to you or pick them up at the dealership. Checking online beforehand can also give you an idea of parts availability and pricing. Call the parts department to verify stock before making a special trip.

Accessories and Performance Parts

In addition to replacement parts, the parts department also carries a range of accessories and performance parts. These can include things like floor mats, cargo organizers, body kits, performance exhaust systems, and suspension upgrades. If you're looking to customize your Nissan, the parts department can be a valuable resource for finding genuine Nissan accessories that are designed to fit and function perfectly. Remember, modifications can impact your warranty, so discuss this with the service advisor beforehand.

Making the Most of Puyallup Nissan's Service and Parts

Here's how you can leverage the resources of Puyallup Nissan's service and parts departments to your advantage:

Build a Relationship: Get to know the service advisors and parts specialists. Building a relationship can lead to better communication and personalized service.
Ask Questions: Don't be afraid to ask questions about the recommended repairs or parts. Understand the reasoning behind the recommendations and the potential consequences of not performing the repairs.
Get a Written Estimate: Always get a written estimate before authorizing any work. This will help you avoid surprises and ensure that you're aware of the total cost of the repair.
Inspect the Parts: Before leaving the dealership, inspect the parts that were replaced. This will help you ensure that the correct parts were used and that the work was performed correctly.
Compare Prices: While genuine parts are often the best option, it's always a good idea to compare prices with other sources, such as online retailers or independent parts stores. However, be sure to factor in the cost of shipping and the risk of purchasing counterfeit parts.
Utilize Online Resources: Take advantage of online forums and communities dedicated to Nissan vehicles. These resources can provide valuable information about common problems, repair procedures, and parts recommendations.
Consider their Expertise for Complex Issues: While you might handle basic maintenance yourself, for complex diagnostic issues involving modern vehicle electronics, the dealer's access to specialized equipment and factory training can be invaluable.

By understanding the capabilities of Bill Korum's Puyallup Nissan's service and parts departments and taking a proactive approach, you can ensure that your Nissan receives the best possible care, whether you're a seasoned DIYer or prefer to leave the wrenching to the professionals.